Use the email below to let your buyers know they can now receive text message updates about their home. It walks them through turning SMS on from either a phone or a computer. For full details on how the feature works — including quiet hours, message formats, and how buyers opt out — see Text Message (SMS) Alerts for Buyers.
Email You Can Send to Your Buyers
Hi [First Name],
Great news! You can now get text messages about your home – when there's a new message, a completed construction milestone, an action item coming due, new documents uploaded, or an upcoming event reminder. Every text links straight to your portal, so you can see the details in one tap.
Texts are off unless you turn them on. If you'd rather stick with email or push notifications, you don't need to do anything.
To turn texts on:
If you're using a cellphone:
Tap More at the bottom right of the screen.
Tap Contact Settings.
Find SMS (next to Email) and select it.
If you're using a computer:
Click your profile image or initials in the top-right corner.
Click Notifications.
Click Manage.
Enter the code and tap Verify.
That's it. You'll see a confirmation once it's saved.
A few things to know:
We'll only text you about your home — never marketing.
Message frequency varies, and message and data rates may apply.
You can turn texts off any time in More → Contact Settings, or just reply STOP to any message. Reply HELP if you need help.
Turning texts off doesn't change anything else — you'll still get email and see everything in your portal.
If your phone number has changed, update it under Profile → Edit first so the code reaches the right phone.
Questions? Just reply to this email or message us in the portal.