This guide provides step-by-step instructions to help you set up your account, log in, and access the Foundation Operator platform.
Following these steps ensures a seamless start to managing your homes, buyers, and teams.
Creating Your Account
Your account is created by an administrator within your organization — there is no self-registration process.
Prerequisites
Your company must have an active Foundation account.
An administrator from your team must add you as a new team member in the Operator portal.
Once added, you’ll receive an email invitation with a link to set your password and complete your account setup.
If you haven’t received the email:
Check your spam or junk folder.
Contact your internal administrator to confirm you’ve been added to the platform.
Logging In to the Operator Portal
Follow these steps to securely access your Foundation Operator account.
Step-by-Step Guide
Navigate to the Login Page: Open your web browser and go to your company’s unique Foundation landing page.
Select Builder Login: Click the Builder Login link (typically in the upper-right corner).
Enter Your Credentials: Enter the email address associated with your account and click Continue.
Enter Your Password: On the next screen, type your password and click Continue to access Operator.
Troubleshooting Tips
Incorrect URL: Make sure you’re using your company-specific landing page (a generic one won’t work).
Incorrect Email: Verify you’re using the same email your administrator used to create your account.
Browser Issues: If login fails, clear your browser cache/cookies or try another browser.
Resetting Your Password
If you’ve forgotten your password, reset it easily from the login screen.
Step-by-Step Guide
Go to the Login Page: Navigate to the Builder Login screen.
Enter Your Email: Type your email address and click Continue.
Initiate Reset: On the password entry screen, click Forgot password?
Check Your Email: You’ll receive a secure link to create a new password. The link is time-sensitive and can only be used once.
Create a New Password: Follow the email link to set and confirm your new password.
Log In: Return to the login page and use your new password to access your account.
Troubleshooting Tips
Email Not Received: Check spam/junk folders.
Expired Link: If expired, repeat the reset process.
No Account Found: Contact your administrator to confirm your email is registered.
🟢 Next: Once logged in successfully, explore how to download the mobile app or manage your user profile (link to related KBs).