If something in your home needs attention, you can submit a warranty request directly through your homeowner portal. Your builder's warranty team will be notified and will follow up with next steps.
Before You Start
Make sure you have:
Access to your homeowner portal (you should have received an invitation email between contract and closing)
A description of the issue
Photos of the issue, if available
Steps
Log in to your portal
If you've already set up your account, log in through the app or landing page provided by your builder. If this is your first time logging in, open your invitation email and follow the link to access your homeowner portal or visit your builder's login page.
Start a new request
Go to Warranty and click Start a service request.
Describe the issue
Select an Item, Category and Describe the issue.
Attach media or documents
If you have photos, videos or documents of the issue, attach them to the request. This helps your warranty team assess the situation before visiting.
Add another issue or send request
You can add multiple issues to the same Service Request by clicking Add another issue; or finish the request by clicking Send request.
What Happens Next?
Once your request is submitted, your builder's warranty team will review it and reach out to schedule next steps. You can track the status of your request at any time by logging back into your portal and navigating to the Warranty tab.