Follow these steps to add an issue to an existing service request:
Go to Service Requests
From the left-hand navigation, under Warranty.
Open the service request
Click on the service request you want to update.
Add a new issue
Click the Add Issue button within the request.
Enter issue details
Provide a description of the new issue and attach any relevant photos.
Create the issue
Click Create new to add the issue to the existing service request.