WarrantyOS
Your guide to WarrantyOS — everything your team needs to handle service requests, work orders, vendors, and homeowner communication.
41 articles
WarrantyOS: Product Overview
A high-level look at what WarrantyOS offers and how the platform is structured.
Intro to WarrantyOSAn overview of WarrantyOS, including how warranty requests flow from homeowners to your internal team and vendors.
Service Requests OverviewService Requests are warranty tickets submitted by homeowners through the app or portal, or created internally by your team.
Work Orders OverviewWork Orders are actionable tasks created from Service Requests and assigned to vendors.
AI Work Order Engine OverviewThe AI Work Order Engine analyzes homeowner descriptions and images to recommend work orders.
Purchase Orders OverviewPurchase Orders authorize work and track warranty-related expenses.
Scheduling & Warranty Events OverviewWarrantyOS allows builders to schedule inspections, reviews, and service visits tied to warranty requests.
Warranty Messaging OverviewWarrantyOS centralizes communication between builders and homeowners.
Vendor Management OverviewWarrantyOS provides tools to manage vendor assignments and monitor performance.
Managing Warranty Team MembersLearn how to add and manage internal team members in WarrantyOS.
WarrantyOS: Getting Started
Everything you need to get set up in WarrantyOS, understand the platform, and complete your initial onboarding.
Quick Start Guide – First 5 Things to Do in WarrantyOSGet up and running with WarrantyOS in five steps
Preparing Your Team for WarrantyOS LaunchBest practices for rolling out WarrantyOS internally.
Understanding Warranty StatusesLearn how ticket and issue statuses work and how they affect homeowner visibility.
Reviewing & Managing Service RequestsLearn how to review homeowner submissions and move requests into action.
WarrantyOS: How-To
Step-by-step instructions for completing common tasks and workflows in WarrantyOS.
Service Request ManagementManage the full lifecycle of service requests — from creation and assignment to filtering and status updates.6 articles
AI Work OrdersReview, edit, accept, or reject AI-generated work orders, and create work orders manually when needed.4 articles
Work Orders & VendorsAssign vendors, add notes, track root cause, and manage work orders from open to close.6 articles
Purchase OrdersCreate and manage purchase orders, including back charges, cost codes, and supporting documentation.5 articles
SchedulingView your warranty schedule and manage events, including creating, editing, and rescheduling.3 articles
CommunicationSend messages, view conversation history, and manage notifications and community-wide updates.4 articles