WarrantyOS
Your guide to WarrantyOS — everything your team needs to handle service requests, work orders, vendors, and homeowner communication.
41 articles
WarrantyOS: Product Overview
A high-level look at what WarrantyOS offers and how the platform is structured.
- Intro to WarrantyOSAn overview of WarrantyOS, including how warranty requests flow from homeowners to your internal team and vendors.
- Service Requests OverviewService Requests are warranty tickets submitted by homeowners through the app or portal, or created internally by your team.
- Work Orders OverviewWork Orders are actionable tasks created from Service Requests and assigned to vendors.
- AI Work Order Engine OverviewThe AI Work Order Engine analyzes homeowner descriptions and images to recommend work orders.
- Purchase Orders OverviewPurchase Orders authorize work and track warranty-related expenses.
- Scheduling & Warranty Events OverviewWarrantyOS allows builders to schedule inspections, reviews, and service visits tied to warranty requests.
- Warranty Messaging OverviewWarrantyOS centralizes communication between builders and homeowners.
- Vendor Management OverviewWarrantyOS provides tools to manage vendor assignments and monitor performance.
- Managing Warranty Team MembersLearn how to add and manage internal team members in WarrantyOS.
WarrantyOS: Getting Started
Everything you need to get set up in WarrantyOS, understand the platform, and complete your initial onboarding.
- Quick Start Guide – First 5 Things to Do in WarrantyOSGet up and running with WarrantyOS in five steps
- Preparing Your Team for WarrantyOS LaunchBest practices for rolling out WarrantyOS internally.
- Understanding Warranty StatusesLearn how ticket and issue statuses work and how they affect homeowner visibility.
- Reviewing & Managing Service RequestsLearn how to review homeowner submissions and move requests into action.
WarrantyOS: How-To
Step-by-step instructions for completing common tasks and workflows in WarrantyOS.
- Service Request ManagementManage the full lifecycle of service requests — from creation and assignment to filtering and status updates.6 articles
- AI Work OrdersReview, edit, accept, or reject AI-generated work orders, and create work orders manually when needed.4 articles
- Work Orders & VendorsAssign vendors, add notes, track root cause, and manage work orders from open to close.6 articles
- Purchase OrdersCreate and manage purchase orders, including back charges, cost codes, and supporting documentation.5 articles
- SchedulingView your warranty schedule and manage events, including creating, editing, and rescheduling.3 articles
- CommunicationSend messages, view conversation history, and manage notifications and community-wide updates.4 articles