Scheduling & Warranty Events Overview

Warranty Events give your team a structured way to schedule and communicate time-sensitive appointments with homeowners — directly from within a service request. Events keep everything organized in one place and automatically notify homeowners when something is scheduled.

This article covers:

Events are created directly from the service request screen. When you schedule an event, you select the date, time, and add a description of what the appointment is for.

When Notify Buyer is checked at the time of creation, the homeowner automatically receives:

This removes the need for a separate follow-up — the homeowner is informed via push notification (if they have installed the app), email, and text message (coming soon) the moment the event is created. These notifications will vary depending on the customer’s notification settings.

After scheduling an event, send the homeowner a message via the integrated chat to confirm the appointment and provide a point of contact. This is a practice that builders like Legend Homes have found effective for reducing no-shows and confusion.

The Schedule view shows your team's upcoming events in a day or week format. You can filter the calendar by team member and community to see only what's relevant to you.

This makes it easy to manage your own appointments without having to sort through the entire team's calendar.

WarrantyOS supports custom service request types for scheduled warranty check-ins, including events like:

These can be configured to generate automatic reminders after customizable timeframes (for example, 30, 45, or 90 days after close), prompting your team to reach out before homeowners need to.