If a warranty event needs to be changed — whether the date, time, or other details — you can update it directly from the schedule or the original Service Request.
Steps
Locate the event
Navigate to Schedule and find the event on the calendar, or open the original Service Request the event is linked to.
Open the event
Click on the event to open its details.
Edit the details
Click Edit and update the relevant fields:
Name
Date and time
Description
Save
Click Save to confirm the changes.
The event is updated on your calendar, and the homeowner is notified of the change.
Key Notes
Homeowners are notified automatically when an event is rescheduled. Avoid making changes at the last minute where possible.
If an event needs to be cancelled rather than rescheduled, delete it and communicate directly with the homeowner.