Each tool serves a distinct purpose. Using the correct one helps keep communication clear, organized, and easy to reference throughout the transaction.
Updates to Buyers
Updates are used for one-to-many communication. They are best for sharing progress, milestones, and general social media-style information related to a home.
When to use Updates
Sharing construction progress
Posting milestone updates
Announcing inspections or status changes
Sharing photos, videos, or curated media
Send an Update
Navigate to the property
Open the property from the Homes tab.Open Updates
From the property navigation, select Updates.Draft your update
Click into the text field at the top of the feed and enter your message.Post the update
Click Post Now.The update appears in the property feed
Buyers receive the update in their app and the Buyer Portal
Attaching Media or Documents to Updates
You can include photos, videos, or documents to provide additional context.
Draft your update
Begin creating an update from the Updates tab.Add attachments
Click the attachment icon in the update composer.Upload files
Drag and drop files, or
Browse your device to select files
Multiple files can be uploaded at once
Post the update
Once attachments appear in the draft, click Post Now.
Editing or Deleting Updates
Updates can be modified or removed after posting.
Locate the update
Open the Updates tab for the property.Open options
Click the ellipsis (…) on the update.Choose an action
Edit — Modify the text and save changes
Delete — Permanently remove the update
Deleted updates are removed from:
Operator
The buyer’s view
The buyer’s notification history
Messaging Buyers (Group Messages)
Messages are used for direct, two-way communication tied to a property.
They act similarly to text messaging and are best for conversations that require a response.
When to use Messages
Answering a buyer’s question
Coordinating with internal team members
Sending reminders related to appointments or next steps
Sharing a specific document or image in context
Send a Group Message
Open Messages
From the property navigation, select Messages.Type your message
Enter your message in the text field at the bottom of the conversation.Send
Press Enter or click Send.Messages are visible to all assigned buyers
Messages are visible to all assigned internal team members
Attaching Media to Messages
Files can be shared directly within a message thread.
Open the conversation
Navigate to the property’s Messages tab.Add an attachment
Click the attachment icon in the message composer.Upload the file
Select a photo, video, or document from your device.Send
Optionally add text, then click Send.
This is useful for responding to a specific request without posting a public update.
Choosing the Right Tool
Use Updates for:
Announcements
Milestones
Curated progress and media
Use Messages for:
Conversations
Questions
Coordination that requires a response
Using both tools intentionally helps maintain clear communication and creates a complete activity record for each home.