Messages are used for direct, two-way communication tied to a property.
They act similarly to text messaging and are best for conversations that require a response.
When to use Messages
Answering a buyer’s question
Coordinating with internal team members
Sending reminders related to appointments or next steps
Sharing a specific document or image in context
Send a Group Message
Open Messages
From the property navigation, select Messages.Type your message
Enter your message in the text field at the bottom of the conversation.Send
Press Enter or click Send.Messages are visible to all assigned buyers
Messages are visible to all assigned internal team members
Attaching Media to Messages
Files can be shared directly within a message thread.
Open the conversation
Navigate to the property’s Messages tab.Add an attachment
Click the attachment icon in the message composer.Upload the file
Select a photo, video, or document from your device.Send
Optionally add text, then click Send.
This is useful for responding to a specific request without posting a public update.