A Community is the top-level organizational unit in Operator. Communities provide the structure that properties inherit, making them foundational to accurate setup and efficient workflows.
Creating a Community
Communities are created and managed from Advanced.
Open Advanced
From the main navigation, select Advanced.Open Communities
Select Communities to view existing communities.Add a community
Click Add New.Enter community details
Community Name
Address
Description (optional)
Save
Click Save Changes.
The community is created and ready for configuration.
Configuring Community Settings
Once a community is created, configure its shared settings. These settings apply automatically to all properties within the community.
Manage Utilities, Plans, and Warranty
Select a community
From Advanced → Communities, open the community.Configure settings
Utilities
Select the utility providers (gas, electric, water, HOA) that apply to this community.Plans
Select the floor plans available for properties in this community.Warranty
Configure default warranty information and documents.
Save changes
Save each section after making updates.
These settings ensure properties created in the community inherit the correct information.
Adding or Editing Community Media
Community media represents the neighborhood as a whole and provides shared visual context.
Open the community
Navigate to the community you want to update.Open Media
Locate the media section on the community details page.Manage files
Add media
Click Add Photos and Videos, then drag and drop files or browse your device.Edit or remove media
Hover over an item and select the available options.
Community media is saved to the community gallery and can be referenced across the platform.
Communicating and Collaborating at the Community Level
Communities can be used to communicate with some or all buyers and owners associated with a community. This allows teams to share information that applies across multiple homes without posting updates individually to each property.
Post Community Updates
Navigate to Communicate → Updates
Post an update to all properties within the community at once
This is useful for sharing community-wide information, such as amenity updates or construction phases.
Manage Buildings
Create and manage Buildings within a community
Group multiple properties together for building-level updates and milestones
This is commonly used for condominiums or townhome developments.
View People
Use People to view buyers and internal team members connected to properties in the community
Provides visibility into who is involved across the project
Key Notes
Communities define shared settings for properties
Properties must belong to a community
Plans and utilities must be configured at the community level before use
Community-level actions do not replace property-level records