Each milestone represents a major step in construction, such as Foundation, Framing, or Drywall.
When a milestone is completed in Operator, the buyer’s view is automatically updated in their app and the Buyer Portal. This allows buyers to track progress and see a clear record of their home’s construction timeline.
Complete a Construction Milestone
Updating milestones keeps construction progress current for both internal teams and buyers.
Navigate to the property
Open the property from the Homes tab.Open Construction
From the property navigation, select Construction.
You can also access this view by clicking the home’s current construction stage from the Homes index.Select the milestone
Locate the milestone you want to complete (for example, Foundation).Mark as complete
Click the button or checkbox to mark the milestone as complete.Notify buyers (optional)
Notify Buyers is selected by default
When enabled, buyers receive an automated email and push notification
Uncheck this option to update the milestone without sending a notification
Confirm
Click Mark as Complete.
After completion:
The milestone is marked complete
The next milestone is automatically set to In Progress
The buyer’s app and portal reflects the updated status
Reset a Milestone
If a milestone is completed by mistake, it can be reverted.
Click Reset on the completed milestone
The milestone returns to In Progress
Any associated buyer notifications are removed from their view
Add Notes or Completion Dates
You can add notes or a completion date when completing a construction milestone to provide additional context.
Select the milestone
Open the milestone before marking it complete.Set a completion date
Choose the date the milestone was finished
If no date is selected, the current date is used by default
Add a note (optional)
Enter a short note with additional details about the milestone.Example:
Foundation is complete. Framing will begin next.Complete the milestone
Click Mark as Complete.
The note and completion date:
Are saved with the milestone
Appear in the buyer’s app and Buyer Portal
Create a clear historical record of construction progress