If an assigned vendor is unavailable or the wrong vendor was assigned, you can reassign the Work Order to a different vendor at any time.
Steps
Go to Work Orders
From the left-hand navigation, under Warranty
Find the Work Order
Locate the work order you want to assign a vendor to
Click the Vendor field
Click directly on the vendor field in the row and select the appropriate vendor from the dropdown.
Notify the new vendor
By changing the status, you can notify the newly assigned vendor so they are aware of the Work Order.
Alternatively, you can assign a vendor from a Service Request:
Open the Work Order Navigate to the relevant Service Request and open the Work Order.
Update the Vendor field
Click the Vendor field and select the new vendor from the dropdown.
Save
Click Continue to confirm the change.
Notify the new vendor
By changing the status, you can notify the newly assigned vendor so they are aware of the Work Order.
The new vendor will be notified automatically via email once the Work Order status moves to In Progress.
Key Notes
The vendor notification is triggered by the status change to In Progress — not by the reassignment itself. If the Work Order is already In Progress, make sure to update the status to trigger the notification to the new vendor.
The previous vendor assignment is replaced when you save the new selection.
If needed, add a note to the Work Order to document the reason for the reassignment.