Community-wide updates let your team communicate with all homeowners in a specific community at once — without sending individual messages. Use them for time-sensitive alerts, seasonal reminders, or any announcement that applies to an entire community.
Steps
Navigate to the community you want to send the update to.
Go to Communicate → Updates in the left-hand navigation and click “Add new”.
Post your update
Select which properties will receive the notification, and you will get a confirmation message before writing it.
Write your message and post.
What Happens When You Post
The update appears in each homeowner's individual Updates feed.
Homeowners receive automatic push notifications and emails.
You can target specific segments within the community:
Only under contract homes
Only closed homes
All properties in the community
Common Use Cases
Community-wide updates aren't limited to warranty topics — they're flexible for any builder-to-homeowner communication. A few examples:
Freeze warnings → Alert homeowners to winterize their systems before a cold snap.
Emergency notifications → Share an emergency contact number after a storm or weather event.
Seasonal maintenance reminders → Remind homeowners about routine upkeep for the time of year.
Recall management → Reach only the affected homeowners with targeted communication.
Marketing and referrals → Share information about referral programs or community announcements.
Notes
Community-wide updates are sent to all homeowners in the selected segment. Review your message carefully before posting.
You can edit community-wide updates like any other update, and the changes will be accurately reflected in the homeowner app after they are made.
These updates are not tied to a specific Service Request.